| THE drying solution for Intermeries, Loss Adjusters and Building Repair Networks. |
Communication: - Home and Dry service is not only a fast emergency response but equally an integrated partnership of co-operation with all parties involved. Communication with the right person at the right time is fundamental to maintaining confidence throughout the process and our awareness of needs blended with automated alert systems help us succeed. We aim to integrate several parts of a multi-product claim by training our staff to front end as much of the process as possible for the benefit of all whilst minimising disruption but maintaining transparency.
Standards: - As expected, Home and Dry commit to achieving minimum levels of response to all calls, correspondence, emails and emergencies, fulfilling service level agreements which are supported by our production of real-time management information. We aim for pro-active communication without causing unnecessary administrative burdens. The ability for online case file viewing can put the needs back into the hands of those who seek assurances of case life cycle control, but at their pace.
Complaints: - We fully understand the necessity to implement the regulatory requirements surrounding complaints. If things do go wrong we need to put them right first time. Our Complaints Charter recognises any expression of dissatisfaction and the need to treat the customer fairly. Full visibility of the process is always available.
